Privacy Policy
US Home Care LLC (“we,” “our,” or “us”) is committed to protecting the privacy, dignity, and rights of the individuals we serve. This Privacy Policy explains how we collect, use, store, and protect personal and health information in compliance with Minnesota Department of Human Services (DHS) requirements, including applicable 245D standards and HIPAA regulations.
1. Services Covered by This Policy
This Privacy Policy applies to all services provided by US Home Care LLC, including but not limited to:
Personal Care Assistance (PCA)
Homemaker and Companion Services
Individualized Home Support
Assisted Living Support Services
Respite Care
Community-Based and In-Home Support Services
2. Information We Collect
We collect only information necessary to provide safe, effective, and person-centered services.
a. Individual (Client) Information
Full name, address, phone number, and email
Date of birth and identification details
Emergency contact and legal representative information
Medical history, diagnoses, care needs, and service plans
Assessments, progress notes, and service documentation
Insurance, waiver, or payment information (including DHS-related data)
b. Caregiver and Staff Information
Contact and employment information
Training records and background study status
Licensing and credential documentation
c. Website & Communication Data
Information submitted through contact forms
IP address and basic website usage data
3. How We Use Information
We use collected information to:
Develop, implement, and monitor individual service plans
Deliver services in accordance with DHS 245D requirements
Communicate with individuals, families, case managers, and healthcare providers
Maintain accurate service and billing records
Ensure health, safety, and supervision of individuals
Comply with DHS, HIPAA, and other legal obligations
4. Data Privacy & Individual Rights (245D & HIPAA)
US Home Care LLC respects the privacy rights of all individuals served.
Individuals have the right to:
Access their records
Request corrections to inaccurate information
Be informed of how their information is used
Give or withdraw consent for information sharing (where permitted)
File a complaint without retaliation
We ensure that confidential information is only accessed by authorized staff who need it to perform their job duties.
5. Sharing & Disclosure of Information
We do not sell or misuse personal information.
Information may be shared only:
With DHS, lead agencies, or county case managers
With healthcare providers involved in the individual’s care
With billing entities and insurers as required
When required by law, court order, or DHS audits
To prevent serious harm to the individual or others
All disclosures follow minimum necessary standards.
6. HIPAA Compliance
US Home Care LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is used and disclosed only as permitted by law and safeguarded through administrative, technical, and physical protections.
7. Information Security & Record Retention
We protect information by:
Secure electronic systems and password protection
Locked physical file storage
Staff training on confidentiality and data privacy
Following DHS-required record retention schedules
8. Incident Reporting & Data Breach Response
Any suspected or confirmed breach of private data is:
Investigated immediately
Reported according to DHS and HIPAA requirements
Documented and addressed to prevent recurrence
9. Cookies & Website Use
Our website may use basic cookies to improve functionality. No sensitive health information is collected through cookies.
10. Children & Vulnerable Adults
We provide services to vulnerable adults and follow all Minnesota Maltreatment of Vulnerable Adults Act requirements, including mandatory reporting and protection of rights.
11. Policy Updates
This Privacy Policy may be updated to reflect changes in DHS regulations or company practices. Updates will be posted on this page with a revised effective date.
